This policy explains what an institution receives when it buys advertising on UniCompass, when that advertising goes live, how long it runs, and when a payment is refunded. It applies to every paid placement sold through unicompass.info/advertise.
What is being bought
UniCompass sells advertising space on its own website. There is no physical product, nothing is shipped, and there is no delivery address. The deliverable is a placement displayed on unicompass.info for the period purchased.
The placements are a Featured listing, a homepage spotlight banner, a sponsored search result, a destination banner, an "Also consider" card on other institutions' pages, and a highlight on the Scholarships page. Each is described, with its position and the number of advertisers it rotates between, on the advertising page.
We are the seller and the publisher. Payment is made to UniCompass for our own service; no part of it is collected on behalf of any third party, and no funds are held for disbursement to anyone.
Prices and currency
Prices are fixed and published on the advertising page before any payment is made — for example, a Featured listing is US$149 for one month, US$399 for three months, or US$1,290 for twelve months. Our prices are set in US dollars. Kenyan institutions may choose to pay in Kenyan shillings at the rate shown at checkout. Where the page shows an approximate figure in another currency, that is an estimate only: the charge is made in US dollars and your card issuer applies its own conversion rate.
How an order is delivered
- Booking. The institution chooses a placement and period on the advertising page and submits its details. The order is created and marked as awaiting payment.
- Payment. Payment is taken through Paystack's secure checkout. We do not see or store card details.
- Review. Payment does not publish anything. Every paid order moves to an internal review state, where a member of our team checks the institution and the advertising content against our Acceptable Use Policy. Review is normally completed within two business days.
- Scheduling. Once approved, the placement is scheduled. It goes live immediately, or on the later start date the advertiser chose at booking. Where a placement is fully booked, it starts when a slot becomes free and we tell the advertiser the date.
- Live period. The purchased period begins on the day the placement goes live, not on the day payment was made. A placement ends automatically when its period expires.
- Reporting. We record impressions and clicks for every placement and provide the figures on request.
Refunds
Before the placement goes live. If we decline the institution or the advertising content at review, nothing is published and we refund the payment in full. If the advertiser cancels before the placement has gone live, we refund in full. Either way the refund is issued to the original payment method through Paystack.
After the placement has gone live. Once a placement is live the service has been delivered, and payments are non-refundable except where the law requires otherwise or where one of the situations below applies.
Where we are at fault. If a placement does not appear for a material part of the period purchased because of a fault on our side, we will at the advertiser's choice extend the placement by the time lost or refund that proportion of the payment. If we are unable to deliver a placement at all, we refund in full.
Where the advertiser is at fault. If we end a live placement early because of a breach of our Acceptable Use Policy, the unused period is not refunded.
Unpaid orders are not charged and simply expire; no cancellation is needed.
How to request a refund or cancel
Write to us through our contact page, or reply to the booking confirmation email, quoting the order reference shown on your receipt. We acknowledge refund requests within two business days.
Approved refunds are issued to the original payment method through Paystack. The money typically reaches the payer within five to ten business days, depending on the card issuer or bank; the timing after we issue the refund is outside our control.
Disputes
Any dispute about a placement is between the advertising institution and UniCompass. No third-party seller is involved in any transaction on this website, so there are no buyer–vendor disputes for us to mediate.
If you are unhappy with a placement, contact us first — most issues are resolved by correcting or extending the placement. If we cannot agree, our Terms of Use set out the governing law and jurisdiction.
Why there is no shipping or returns policy
UniCompass sells no physical goods. Nothing is packed, shipped or delivered to an address, and there is nothing to return. This policy takes the place of a shipping and returns policy for the digital advertising services we sell.
Changes to this policy
We may update this policy as our advertising products develop. The version published on this page when an order is placed is the version that applies to that order.
Contact
Questions about delivery, cancellations or refunds can be sent through our contact page.
